We're here to help
We've gathered the information you need when it's time to file a claim.
FILING A CLAIM WITH
Ready to file a claim?
Start by getting prior approval. Before having any covered repairs made you or your dealer must call us at: 1-800-448-1505. We're here:
Monday-Friday: 7 a.m.-7 p.m. Central Time
Saturday: 8 a.m.-1 p.m. Central Time
If your vehicle needs repairs and cannot be driven or operated outside our normal business hours, you may proceed with necessary repairs. You should know that all other terms and conditions of your Vehicle Service Agreement apply. It is your responsibility to to contact Lexus Financial Services at 1-800-448-1505 on the next available business day for claim authorization.
It may be a good idea to store the LFS phone number in your contacts so you'll have it when you need it for claim authorization.
The Repair Process
When you request repairs at your dealer or repair facility, just present your Vehicle Service Agreement. Make sure you save any receipts throughout the process, including any lodging or dining receipts. Please refer to your Agreement to ensure any repairs or expenses are covered.
If you have any expenses you hope to have reimbursed, you will need to mail receipts to:
Lexus Financial Services
PO Box 661012
Dallas, TX 75265
Please allow 30 days for reimbursements.
You should be prepared to pay your deductible (if applicable), plus any charges for repairs or services that are not covered when your covered repairs are completed. Keep a file with your repair orders, copies of any receipts and all other service-related documents in case you need them later.
Time to gather a few things. In order to file a claim you will need to have handy: To submit your claim simply call us at 1-800-448-1505 and we will assist you throughout the process. We're here: We know having your vehicle totaled can be stressful. Keeping all the information you need together and organized can make submitting your claim a lot easier.
Visit your Lexus dealer for repairs. Your dealer can submit the repair claims on your behalf. Still have questions? Call us at 1-800-448-1505 or contact your local Lexus dealer.
Call us directly at 1-855-999-0519 to submit your claim. Or, if you'd prefer, you can visit your dealership and have them contact us on your behalf.