What are the options at the end of my lease?
You can 1) Choose a New Lexus 2) Purchase Your Current Lexus, or 3) Turn In Your Lexus.
How will Lexus Financial Services contact me before my lease ends?
In the months leading up to your lease maturity, you’ll receive several communications from Lexus Financial Services about your options and obligations. Be on the look out for information through U.S. Mail or phone calls from one of our Lease-End Specialists.
What is my lease maturity date?
The lease maturity date is the date when your lease agreement ends and the vehicle should be returned to Lexus Financial Services through your originating dealer (unless you choose the option to purchase your lease vehicle). The date can be found in your account or on your monthly billing statement. If you have moved since you established your lease, use our dealer locator to find a participating dealer near you.
Where do I turn-in my lease vehicle?
Your lease vehicle should be turned in at your originating Lexus dealer. If you have moved since you established your lease, use our dealer locator to find a participating dealer near you. Contact the dealer to schedule your lease turn-in appointment approximately 30 days prior to your lease maturity date. View the Turn In Your Lexus option for further instructions on what to do to turn in your lease vehicle.
Who is my originating dealer?
Your originating dealer is the dealer where you established your lease. This information can be found in your account. This dealer can assist you with choosing your next Lexus and turning in your current lease vehicle.
What do I need to bring to my turn-in appointment?
Bring your clean lease vehicle along with your LFS Odometer Statement, all keys (master and valet), Owner’s Manuals, and any original equipment included with the vehicle at the time of leasing (spare tire, headrests, third row seat, tonneau/cargo cover, etc.). Failure to return original equipment or keys at the end of your lease may result in additional charges.
What is a pre-inspection? Why does Lexus Financial Services offer a complimentary pre-inspection?
A pre-inspection is a courtesy Lexus Financial Services offers to our customers to help ensure that they understand the current condition of their lease vehicle and an estimate of wear and use charges which may be due at lease termination.
When and where is my vehicle pre-inspection done?
Approximately 60 days prior to your lease-end date, your pre-inspection will be done conveniently at your Lexus dealership, home or office. The pre-inspection is quick and will give you added piece of mind at lease end.
What happens at the pre-inspection appointment?
A trained independent inspector will arrive at the scheduled time and location and will perform a comprehensive inspection of your vehicle. The inspector will use the Lexus Financial Services Wear and Use Guidelines to determine any chargeable damage.
How do I schedule my complimentary pre-inspection?
The authorized, independent inspection company will contact you, by telephone, between 60-75 days prior to the end of your lease to schedule your appointment, or you can contact them directly at 877-515-4LFS (4537).
What needs to be brought to the pre-inspection appointment?
Bring your clean, lease vehicle along with all keys (master and remotes), Owner’s Manuals, and any original equipment included with the vehicle at the time of leasing (spare tire, headrests, 3rd row seat, tonneau/cargo cover, etc.).
Who needs to be present at the pre-inspection appointment?
It is recommended to have the primary lessee present. You can also leave the inspection to the inspector who will review his/her findings with you at the completion of your vehicle’s condition assessment. The pre-inspection report will be mailed to you and will be accessible at www.CRCheck.com.
How do I get a copy of my pre-inspection report?
Please contact the independent inspection company’s website at www.CRCheck.com to receive, or view, a copy of your pre-inspection report.
How long should I expect the pre-inspection to take?
The pre-inspection process should take no longer than one hour.
What happens if I choose not to take advantage of the complimentary pre-inspection?
The pre-inspection is optional, however, you may find it valuable to know, ahead of the end of your lease, if you may be liable for any excess wear and use charges.
Do I need a pre-inspection or a final inspection if I am purchasing my leased vehicle?
No, you will not need to do either inspection, but you are required by law to provide a signed Odometer statement and other documentation. View the Purchase Your Current Lexus option for details on the process to purchase your lease vehicle.
What is considered excessive wear and use?
Damage to the vehicle that is beyond normal wear and use is considered excessive. View our Wear and Use Guidelines for examples of what is considered excessive.
Can I make repairs to my lease vehicle before I turn it in, so I do not incur wear and use charges?
Yes. You are encouraged to take advantage of the Lexus Financial Services complimentary pre-inspection and to review the Wear and Use Guidelines to determine whether your vehicle may have wear and use that is considered excessive. If repair work is necessary, your local Lexus dealer can often help with cost-effective repairs. Damages that exceed normal wear and use that are not repaired may result in charges at lease termination. Be certain to keep all of your receipts for any repairs made and review your insurance policy to see if any items may be covered.
How do I get payoff information for my vehicle?
Payoff information is available in your account. Once you have logged in, click on “Payoff Information” in the Account Overview section.
Payoffs are updated every day with current payoff information for all registered customer accounts. The payoff amount quoted on the website is valid for 10 days from the date of the quote. This will provide you with sufficient time to review the payoff quote and secure and mail a check. Additional charges may be assessed if your payment is received after 10 days.
When paying off your account, please include your account number and any special requirements for processing (e.g., signed Odometer Statement). All required documentation must be received with your check or processing may be delayed.
Please note: you may owe amounts in addition to the sum quoted on the payoff information page.
What is the address I should use to send in my payoff?
Finance Customers: Please mail the payoff to the address on your billing statement. If you have online account access, you can find that information in your account by clicking “Payoff Information” on the Account Overview page. If you do not receive a billing statement, please contact us at 1-800-874-7050.
Lease Customers: Please contact your originating dealer or call 1-800-286-0653 to speak to a Lease-End Specialist for the payoff address and required documentation. Required documentation varies by state.
How long will it take to receive my title after my account is paid off?
Subject to applicable state laws, titles are mailed approximately 10 business days after the payoff is received.