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Frequently Asked Questions (FAQ)
Pay Online FAQ
What is Pay Online?
Why can't I use Pay Online?
How do I view my billing statements online?
Will I continue to receive my paper billing statement in the mail after I activate Pay Online?
What type of bank accounts can I use to make payments?
What if the Total Due on my billing statement changes from the prior month and I have already scheduled a recurring payment for a different amount?
Will I be billed for using the Pay Online service?
Will my recurring payment automatically stop at the end of my finance or lease contract?
In the Scheduled Online Payments table in the Payments section, several terms appear under the Status column. How many Status terms are there and what do they mean?
How can I de-enroll my account from the Pay Online service?
How can I update my email preferences or change my email address?
What are the Statement Date, Payment Due Date and Expected Credit Date?
Why can't I select certain dates on the calendar when scheduling a payment?
Can I use Pay Online if I don't have a paper statement or a current statement on hand?
I sent in a check; why don't I see that payment reflected in the Online Payment History section?
If there are multiple account holders on the same LFS account, can both sign up for Pay Online for that account?
How does my online bill differ from my paper billing statement?
How do I contact Lexus Financial Services if I have a question?
What is the difference between Pay Online and AutoCheque?
What do you mean by "Front of Bill" or "Back of Bill"?
How many statements can I see in Pay Online?
Why does the Statements page state that "this information may not be up to date?"
Can I get a copy of my paper billing statement?
Can I make more than one payment in a month?
When does a recurring payment become a pending payment?
What is Payment Amount?
What is the payment Post Date?
Can I cancel a single recurring payment and continue the payments in subsequent months?
Can I change bank accounts for my payment?
What happens if my bank rejects a payment?
How do I stop a payment?
How do I update my bank account information?
Will updating a recurring payment affect all future payments?
What happens if I remove a bank account?
What is my routing number?
Do I need any special hardware to use Pay Online?
What security measures are in place for using Pay Online?
What does SSL mean?
How do I print any page in Pay Online from my browser?
Why can't I edit a scheduled payment?
What is Pay Online?
The
Lexus Pay Online Program
allows you to view, update, cancel or schedule payments and check the status of your processed Pay Online payments.
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Why can't I use Pay Online?
Pay Online may not be available to you for one or more reasons including:
You are enrolled in AutoCheque. Please cancel AutoCheque to use Pay Online.
You have reached the end of your finance or lease term.
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How do I view my billing statements online?
To view your billing statements online just complete a registration form. Once registered, log in to your account and select the Statements link in the left navigation menu.
Register your account
today.
Note: If you are enrolled in AutoCheque, your statements will not be available online.
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Will I continue to receive my paper billing statement in the mail after I activate Pay Online?
Yes, currently Lexus Financial Services customers will continue to receive billing statements in the mail after activating online statements when enrolled in Pay Online.
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What type of bank accounts can I use to make payments?
You can make payments using checking accounts and certain types of savings accounts from financial institutions that conduct business in United States dollars only. Have your account number and your financial institution's routing number handy to add your account.
Most financial institutions such as banks, credit unions and savings and loan institutions should allow you to make payments online. Check with your financial institution to find out if you can use your account with Pay Online.
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What if the Total Due on my billing statement changes from the prior month and I have already scheduled a recurring payment for a different amount?
To update a single payment out of a series of recurring payments without affecting future recurring payments in that series, update the payment in the Scheduled Online Payments table in the Payments section.
You can update a recurring payment in the Scheduled Online Payments section two to ten calendar days prior to the Expected Credit date (i.e., before the Payment Status changes to Processing).
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Will I be billed for using the Pay Online service?
LFS does not currently charge a fee for using Pay Online. Your financial institution may assess a fee in connection with processing Pay Online transactions on your Pay Online bank accounts.
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Will my recurring payment automatically stop at the end of my finance or lease contract?
In most cases, scheduled recurring Pay Online payments will no longer be debited from your designated bank account once you have paid off your finance or lease account. If a payment is scheduled after the end of your finance or lease contract, that payment may be processed. However, if the payment is processed, you will be entitled to a refund to the extent your account is overpaid.
You can stop your next scheduled recurring payment once it appears in the Scheduled Online Payment section ten days prior to the Expected Credit date. You may cancel or update the payment until the status changes to Processing one day prior to the Expected Credit date. Also, you may have the right to stop payment on a Pay Online transaction by contacting the financial institution where the applicable Pay Online Bank Account is held.
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In the Scheduled Online Payments table in the Payments section, several terms appear under the Status column. How many Status terms are there and what do they mean?
Processing
- Lexus Financial Services is preparing to send your payment order to your bank. Your bank account should be debited on or after the post date.
Cancelled
- Either you or LFS has cancelled your payment. This may happen, for example, if your account has been closed, you have reached the end of your finance or lease term or your account is in bankruptcy.
Failed
- Your bank has rejected payment. This may happen, for example, if your account has insufficient funds or your account has been closed. Please contact your financial institution for additional information.
Edit
- If your upcoming payment has not entered Processing status, you can change your payment information by clicking "Edit" and submitting your updated information.
Cancel
- If your upcoming payment has not entered Processing status, you can cancel one or all upcoming recurring payments by clicking Cancel.
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How can I de-enroll my account from the Pay Online service?
To de-enroll an account from the Pay Online service, click the De-enroll link next to the account in the Pay Online section of the Payments page.
Please note: when you de-enroll an account from the Pay Online service you will no longer be able to view the billing statement for that account online. Also, all one-time or recurring payments that are not "Processing" will be cancelled.
You can re-enroll in Pay Online at any time by clicking Enroll in Online Payment under Scheduled Online Payment in the Account Overview area.
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How can I update my email preferences or change my email address?
To update your optional email preferences, log in to your online account, and click the My Profile link in the left navigation area. Scroll down to Communication Preferences and select the Edit button on the far right in the gray bar.
To change your email address, log in to your LFS online account, and click the My Profile link in the top navigation area. Select the Edit button on the far right in the gray bar entitled My Profile.
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What are the Statement Date, Payment Due Date and Expected Credit Date?
Statement Date
- The effective date of the statement. Payments received after this date or amounts assessed after this date will appear on your next statement.
Payment Due Date
- The date that your payment is due. If you schedule a payment with a post date after the due date, the payment may be subject to late fees and additional finance charges may accrue on your balance. We may have other rights under your retail or lease contract, as well.
Expected Credit Date
- This is the approximate date that your payment will be debited from your bank account and credited to your LFS account.
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Why can't I select certain dates on the calendar when scheduling a payment?
Certain dates cannot be selected because of the time it takes to process the payment. Recurring payments cannot be scheduled for the 29th, 30th, or 31st of the month.
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Can I use Pay Online if I don't have a paper statement or a current statement on hand?
Yes. You can use Pay Online to submit a payment even if you have no paper statement on hand, or current statement available for online viewing.
If you are unsure of how much you currently owe, you can find that information by visiting
Account Overview
.
Note: If you are enrolled in AutoCheque or your account is through Toyota de Credit Puerto Rico Corp., you will not be able to receive a paper statement.
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I sent in a check; why don't I see that payment reflected in the Online Payment History section?
The Online Payment History section solely reflects payments made electronically through the Pay Online service. However, the Statements page does reflect your correct account balance as of the corresponding statement date.
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If there are multiple account holders on the same LFS account, can both sign up for Pay Online for that account?
Only one account holder per account may enroll to use the Pay Online service. If you wish to switch the account holder who has Pay Online access, you may de-enroll that account from the Pay Online service and enroll another account holder.
To de-enroll an account from the Pay Online service, click the De-enroll link next to the account in the Pay Online section of the Payments page. Please note: When you de-enroll an account from the Pay Online service you will no longer be able to view the billing statement for that account online. Also, all one-time or recurring payments that are not "Processing" will be cancelled.
You can re-enroll in Pay Online at any time by clicking Enroll in Online Payment under Scheduled Online Payment in the Account Overview area.
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How does my online bill differ from my paper billing statement?
Your online statement contains the same key information found in your paper billing statement. The online statement does not, however, include the customer contact number, the address for mailing a payment, or marketing messages. All three of these can be found in other areas on the website.
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How do I contact Lexus Financial Services if I have a question?
Visit the
Contact LFS
page for a full list of contact numbers. Our primary Customer Service number is 1-800-874-7050.
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What is the difference between Pay Online and AutoCheque?
Pay Online
is a flexible and convenient electronic payment option. With Pay Online, registered LFS.com users can schedule one-time or recurring payments, update their personal information, and view up to date account information online.
The Lexus
AutoCheque
program also offers the convenience of automatically debiting your bank account a pre-set amount. With this program, your vehicle payments are automatically transferred to us each month from an account you designate, saving you from the time and inconvenience of preparing and mailing a check.
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What do you mean by "Front of Bill" or "Back of Bill"?
There is important statement information that appears on the front and back of your paper billing statement. To view information that appears on the front of your bill you must log in to your online account and navigate to the Statements section. The Statements section also contains a link to a PDF version of the back of your bill.
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How many statements can I see in Pay Online?
Pay Online retains your billing statements for a rolling 12 month period.
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Why does the Statements page state that "this information may not be up to date?"
You will receive this message if the current date is more than 31 days past the Statement Date on the statement you are viewing.
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Can I get a copy of my paper billing statement?
Yes. Log in to your LFS online account, select Request Billing Statement in the Mail Center, and submit the request form.
Please allow seven to 10 business days to receive your paper billing statement.
Note that if you are enrolled in AutoCheque or your account is through Toyota de Credit Puerto Rico Corp., you will not be able to receive a paper statement.
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Can I make more than one payment in a month?
Yes. While you can only schedule one recurring payment per LFS account, there is no limit on the number of one-time payments you may schedule for a single LFS Account.
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When does a recurring payment become a pending payment?
A recurring payment becomes pending ten calendar days prior to the date that the payment is scheduled to be credited. Once a payment is pending, you may update the payment until the status changes to Processing.
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What is Payment Amount?
Payment Amount is the amount you wish to pay using Pay Online and can be more or less than your total due. If your online statement is currently available, the Payment Amount will be pre-populated with your total due. If your online statement is either unavailable or not current, the Payment Amount will be blank.
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What is the payment Post Date?
This is the date you elect to have a one-time or recurring payment posted to your LFS account. For recurring payments, this amount will be scheduled on the same date each subsequent month until the end of your contract or until you update or cancel the payment. If for some reason a payment is scheduled beyond the term of your contract, that payment may be processed. However, if the payment is processed, you will receive a refund to the extent your account is overpaid.
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Can I cancel a single recurring payment and continue the payments in subsequent months?
Yes. A single recurring payment becomes a pending payment ten calendar days prior to the expected credit date. You can remove or update this single payment when it appears in the Scheduled Online Payments table on the Payments page. However, once the payment is "Processing", it may not be cancelled or edited.
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Can I change bank accounts for my payment?
Yes. First confirm that the bank account you want to use is in your list of bank accounts by clicking the Bank Account drop-down menu in the Pay Online section of the Payments page. If the bank account you want to use is not on the list, click Edit to add a new bank account.
Once you have confirmed the bank account you want to use is in your list of bank accounts, enter the desired Payment Amount, Submit Date, and other required information, and follow the instructions to submit your update. Please note that once a payment is processing, you cannot change the bank account for that payment.
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What happens if my bank rejects a payment?
Payments may be returned by a financial institution for insufficient funds, closed accounts or other reasons. If your payment is returned for any reason, Lexus Financial Services may discontinue your participation in the Pay Online program. If this occurs, all scheduled payments, except those that are processing, will be cancelled. If your bank rejects a payment, you remain obligated to make the payment on time and in the amount then due.
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How do I stop a payment?
Go the Payments section of Pay Online. Under Scheduled Online Payments click "Cancel" in the Status column for a particular payment. A payment may not be removed once it is "Processing". A payment processes on its credit date and the previous calendar day.
You may also have the right to stop payment on a Pay Online transaction by contacting the financial institution where the applicable Pay Online Bank Account is held.
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How do I update my bank account information?
Please follow the steps below to update your bank account:
Log in to your LFS Online Account.
Go to the My Profile section in Manage Account.
Scroll down to the Banking Preferences section.
Click Edit next to the Bank Account you would like to update.
Make the changes to your bank account and hit the Save button.
The bank account edits will be applied to all future payments, including previously scheduled payments, from that account.
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Will updating a recurring payment affect all future payments?
With recurring payments, you have the option to update one payment or all future payments. To update a recurring payment, log in to your account and go to the Payments page. In the Scheduled Online Payments section, click the Edit link next to the recurring payment you would like to update. That payment will then appear in the Edit Online Payment section. Once you make your changes and click Save Changes, you will be asked if you would like the changes to apply to only the next payment or to all future payments.
You can edit or cancel your recurring payments once the next scheduled payment appears in the Scheduled Online Payment section ten days prior to the Expected Credit date. You may edit or cancel the payment until the status changes to Processing one day prior to the Expected Credit date. Also, you may have the right to stop payment on a Pay Online transaction by contacting the financial institution where the applicable Pay Online Bank Account is held.
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What happens if I remove a bank account?
If you delete the bank account that is linked to your payment, future payments that are not processing will be cancelled. Removing a bank account will not stop or otherwise affect a payment that is "Processing" at the time the bank account is removed. This is true for both one-time and recurring payments.
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What is my routing number?
Your routing number (also referred to as the "Routing Transit" number) is an identification number, assigned to a financial institution and each branch office of that financial institution, which speeds up the processing of transfers between financial institutions.
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Do I need any special hardware to use Pay Online?
No. However, you do need one of the Web browsers listed below, and your computer must be cookie enabled. If you would like to enable cookies within your browser but do not know how, refer to the Help portion of your browser's toolbar.
Browsers:
Internet Explorer 5.5 and higher
Firefox 1.5
Safari
Operating Systems:
Windows 98, NT, 2000 and XP; Mac OS 9 and X.
Download Internet Explorer
.
Download Safari
.
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What security measures are in place for using Pay Online?
Pay Online uses 128-bit SSL encryption. In addition, to help protect your privacy while you are using the service, we will sign you out of the Pay Online service after 15 minutes of inactivity.
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What does SSL mean?
SSL stands for Secure Socket Layer. Once you are logged on to the Manage Account section of the site you are viewing your information through SSL technology. This provides a secure online environment.
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How do I print any page in Pay Online from my browser?
On your browser's File menu, click Print or click the printer icon on your browser. You can preview how a Web page will look and see how many printed pages it will be by clicking the File menu and then clicking Print Preview.
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Why can't I edit a scheduled payment?
A payment goes into Processing two days prior to the Expected Credit date. Payments in Processing status cannot be edited.
You may have the right to stop payment on a Pay Online transaction by contacting the financial institution where the applicable Pay Online Bank Account is held.
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